Contract cleaning and facilities management businesses operate with high staff turnover, complex multi-site rotas and compliance requirements that don't forgive lapses. We build the systems that make scale manageable.
Cleaning businesses can onboard hundreds of staff per year. Contracts, right-to-work checks, DBS applications, uniform allocation — every one handled manually by an overstretched admin team.
Right-to-work checks missed. DBS renewals not tracked. Insurance certificates lapsed. In regulated environments, a compliance gap is a contract-ending event.
Monthly reports compiled manually for each contract. Attendance records, quality audit scores, incident logs — all gathered from different places, formatted differently each time.
Last-minute absence on a cleaning contract. Manager scrambling to find cover, calling down a list, updating the rota manually. A process that happens multiple times a week, every week.
Every engagement is specific to your operation. These are the systems we most commonly build for cleaning and facilities clients.
New starters complete contracts, right-to-work uploads and personal details through a single link. Data lands in BreatheHR automatically. Works at volume — 10 starters or 100, the process is the same.
Right-to-work expiry dates, DBS renewal dates and certification deadlines tracked automatically. Alerts sent to HR before they lapse — not discovered after a client audit.
Monthly contract reports generated automatically from attendance, audit and incident data. Consistent format across every contract, delivered on schedule without an admin team compiling them manually.
Staff report absence via WhatsApp. The system logs it, notifies the site manager and triggers a cover request to available staff — automatically, without a manager working the phones.
TR19 kitchen extraction cleaning requires a compliance certificate on completion of every job. Clients need it for their fire safety and insurance records, and producing it after the engineer has left site, whether by hand or through an outsourced provider, puts a wait between the finished job and the client. For CITYi Limited, we removed that step.
A Google Form on their phone, submitted the moment the job is finished. Job details, site information and compliance parameters are captured at source.
The submission triggers the scenario automatically. No manual handoff, and nobody in the office has to pick it up.
A PDF is produced automatically, populated with that job's specific TR19 compliance data.
The finished certificate is filed in Google Drive, giving the business its own permanent record of every job.
The certificate is emailed to the engineer to review and forward. That is the only human step left in the process.
Engineers sent photos to an outsourced company and waited days for certificates to come back, at £300+ a month.
The certificate is generated in seconds, and the only running cost is Make.com credits. No monthly fee to a third party.
The certificate exists before the engineer has left site: no delay, no forgotten paperwork, no return to the office. The same pattern applies to any cleaning or facilities business that has to evidence completed work, such as inspection reports, service records and sign-off sheets. Read the full write-up → Or read how TR19 certificate automation works.
Book a 20-minute discovery call. We'll identify where admin is costing you most and what to fix first.