Your managers are the first point of contact for every HR query — holiday balances, payslips, shift swaps, policy questions. We build a WhatsApp AI assistant that handles those queries automatically, 24 hours a day, without adding headcount.
Holiday requests, payslip questions, rota queries — all landing in a manager's personal WhatsApp at 9pm. Answered inconsistently. Resented on both sides.
"What's my holiday balance?" "When do I get paid?" "What's the sickness policy?" Questions with known answers, asked repeatedly, eating manager time.
Hospitality and field services run outside office hours. Staff need answers at 6am and 10pm. A manager can't be available around the clock.
BreatheHR has the information. Staff don't log in. So they ask a manager, who logs in on their behalf — an unnecessary step in the middle of every query.
Every engagement ends with working automations in production. Here's what that looks like for WhatsApp AI.
A dedicated WhatsApp business number connected to your AI assistant. Staff message a single number — not their manager's personal phone. Works on any device, no app download required.
The AI answers common HR questions — holiday balances, pay dates, sickness policies, notice periods — by pulling live data from BreatheHR via Make.com. Accurate answers in seconds, 24/7.
Staff submit shift swap requests and absence notifications through WhatsApp. The AI captures the information, confirms receipt and routes it to the right manager — with no manual transcription.
When a query falls outside what the AI can handle, it captures the details and routes to the correct manager — with context already attached. No information lost, no manager starting from scratch.
Book a 20-minute discovery call. We'll show you exactly how the assistant works and what it would handle for your team.