Industries — Hospitality

Automation for multi-site hospitality operators.

Multi-site hospitality runs on tight margins and high staff turnover. The operators who win are the ones who spend their time on product and guest experience — not HR admin, payroll reconciliation and labour cost spreadsheets.

The challenge

Hospitality operations are operationally complex.

High turnover means constant onboarding

The average hospitality business onboards dozens of new starters a year. Every one requires contracts, right-to-work checks, system access and induction. Done manually, it's a full-time job.

Labour costs are the biggest controllable expense

Labour runs 28–38% of revenue in most hospitality businesses. A percentage point off labour is worth more than most marketing budgets — but you can only manage it if you can see it weekly, not monthly.

Multi-site means multiplied complexity

Every additional site multiplies the admin. Different managers doing things differently. HR data spread across sites. Payroll reconciliation taking longer with every new opening.

Rota, payroll and HR systems don't talk

Rota software. BreatheHR. Xero Payroll. Three systems, no integration, manual data entry bridging the gaps. Every week, someone is copying numbers from one system to another.

What we build

Systems built for hospitality operations.

Every engagement is specific to your stack and your operation. These are the systems we most commonly build for hospitality clients.

01

Self-serve onboarding flow

New starters complete contracts, right-to-work uploads and personal details through a single link before their first shift. Data lands in BreatheHR automatically. Managers stop chasing paperwork.

02

Weekly labour cost reporting

Every Monday, site managers and ops directors receive last week's labour percentage by site and department — before the working week starts. Built from rota and payroll data, delivered automatically.

03

BreatheHR + Xero Payroll sync

New starters, leavers and salary changes flow from BreatheHR to Xero without manual re-entry. Payroll submission becomes a review, not a data-gathering exercise.

04

WhatsApp AI staff assistant

Staff message a WhatsApp number for holiday balances, shift requests and policy answers. The AI handles routine queries 24/7 — managers stop being the first point of contact for everything.

What changes

Outcomes within weeks, not quarters.

Weekly
Labour cost visibility by site and department
Day 1
New starters fully onboarded before first shift
20–30 hrs
Weekly admin recovered per client
Zero
Manual data entry between HR and payroll systems
Tools we use
BreatheHR Xero Payroll Make.com WhatsApp Business API Looker Studio Google Sheets

Running a multi-site hospitality business?

Book a 20-minute discovery call. We'll identify the highest-value problem to solve first.